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Privacy Policy



This following sets out the Privacy Policy which The Mandi– trading name of Shaanvi Organic Lifeway; www.themandistore.com website, The Mandi’s mobile browser site and mobile application adheres towards its users. Throughout the site, the terms “we”, “us” and “our” refer to The Mandi and Shaanvi Organic Lifeway.



1. How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


2. How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us through our Contact us page.



1. Personal Data

When you create an account on our website or use our services, we collect the personal information you give us such as your name, address and email address, phone number, media etc. This data is stored on a secured server. However, third parties that we have contract with may have the access to the data but is limited to the extent necessary to allow them to perform the services they provide to us. Your complete information that you provided us is never shared with anyone.

If you provide us with an email address or contact number, we may send you emails/messages about our store, new products, services and other updates. If you want to change these preferences or do not wish to receive any communication, you can contact us through our Contact Us page.

We may require you to share with us some personal identification documents in order to complete some of our services like bulk purchases or those which require us to identify thoroughly the authenticity of the user in order to complete some services. Generally, this data is stored securely and is not shared with anyone.

2. Location

When you are chatting live on www.themandistore.com, our support representative have knowledge to your location parameters for security reasons and the information you share on live chat is totally confident and is not shared with anyone.

Your location which you provide for delivery is also stored with us in order to complete your orders.

Other than this we do not track your location through any medium. However, we may have stored location data that you have provided us through our website in form of shipping/billing addresses, these are stored privately and are not shared with anyone.

3. Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

However, we make sure that the personal documents such as identification proofs that you may share with us are generally not shared with third parties unless absolutely necessary to provide some particular services. If we happen to share this kind of information, then we take complete permission from you prior to sharing any such data.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or click on links on our store, which may redirect you away from our site to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you wish that we no longer have access to any of your data, and if you wish to stop using our services, you may contact us through our Contact Us page.



We use the services of quality third party payment service providers to process your payment. We may offer other payment mechanisms from time to time.

We do not store your card data on our servers; unless you opt in to do so for ease of purchasing in future. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.



If you have an account on this site, you can request to that we erase any personal data we hold about you whenever you wish to. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Any employee, representative or worker working at The Mandi will not call you to ask sensitive information such as bank account, credit, debit card details, OTP or any sensitive information related that may result in any kind of loss or harm to the user. If you get any such calls, do not share the details and report the caller to your nearest police station and to us immediately.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.